Privacy Policy - Trustdom

This document ("Privacy Policy") outlines how Trustdom Oy ("we", "our", or "the Company") manages personal data across all our operations. Please note that we maintain separate privacy policies for job applicants and employees.

Our Privacy Policy provides comprehensive information about our data collection practices, processing purposes, data sharing procedures, retention periods, and your rights as a data subject. It also details our obligations regarding personal data protection.

We strictly adhere to the European Union's General Data Protection Regulation (Regulation (EU) 2016/679) ("GDPR") and other relevant data protection legislation in all our data processing activities.

Personal data refers to any information that can identify a natural person ("you" or "data subject"), either directly or indirectly, as defined by the GDPR. This includes information about individuals representing our Company, such as executives. Information that cannot be linked to any natural person is not considered personal data.

1. Data Controller Information

Trustdom Oy
Lars Sonckin Kaari 14
FI-02600 Espoo
Finland

Website: https://trustdom.com
Email: dpo@trustdom.com
Business ID: FI34101838

2. How We Collect Your Data

We gather personal data through various channels:

Direct interactions when you engage with our services or contact us
Digital interactions through our website and service platforms
Publicly available sources where legally permitted
Customer support communications, including recorded conversations
Third-party service providers we work with
Organizations you represent in your interactions with us

We may consolidate information about you from different sources to provide better services and communications. This includes combining data from public records with information from our direct interactions.

While providing personal data is voluntary, certain services may not be available if you choose not to share necessary information. We'll always inform you about the consequences of not providing specific data.

3. Types of Information We Process

The specific data we collect varies depending on our relationship with you and the services you use. We only collect information that's necessary for our legitimate business purposes:

Identification details (name, title, contact information, language preferences)
Service-related information (subscription details, usage history, payment records)
Technical data (IP addresses, device information, browser settings)
Communication records (emails, support tickets, call logs)
Marketing preferences and consent status
Service usage logs and analytics
Your consent and preference settings

4. Why We Process Your Data

We process personal data for specific, legitimate purposes:

Service Provision: To fulfill our contractual obligations
Customer Support: To assist you and maintain our service quality
Financial Operations: To process payments and maintain records
Marketing Activities: To inform you about our services (with your consent)
Service Improvement: To enhance our offerings and user experience
Legal Compliance: To meet our regulatory obligations
Security Measures: To protect our services and your data

5. Our Service Partners

To deliver our services effectively, we collaborate with various specialized providers:

Financial transaction processors
Digital analytics and monitoring services
Infrastructure and security providers

These partners may process your data according to their own privacy policies. We carefully select our partners and ensure they meet our data protection standards and comply with applicable laws.

6. How Long We Keep Your Data

We retain personal data only as long as necessary for its intended purpose, unless legal requirements dictate otherwise. Here are some typical retention periods:

Financial records: 10 years
Support interactions: 5 years
Website analytics: 2 years
Marketing preferences: Until consent withdrawal
Service orders: 1 year
Job applications: 1 year
Employee records: 10 years

7. Your Data Protection Rights

As a data subject, you have specific rights regarding your personal data:

Access Right: Request information about your data processing
Correction Right: Ask us to update inaccurate information
Erasure Right: Request deletion of your data
Processing Restriction: Limit how we use your data
Data Portability: Request transfer of your data
Objection Right: Object to certain processing activities
Consent Withdrawal: Withdraw your consent at any time

To exercise these rights, please contact us at dpo@trustdom.com. We may need to verify your identity before processing your request. We aim to respond within 30 days.

8. Our Security Measures

We implement robust security measures to protect your data:

Advanced encryption for data in transit and storage
Comprehensive security monitoring and testing
Strict access controls and authentication systems
Secure infrastructure and data centers
Regular staff training on data protection
Role-based access restrictions
Confidentiality agreements for all personnel

9. International Data Transfers

Some of our service providers operate globally. We ensure proper safeguards:

EU-approved data transfer mechanisms
Comprehensive data processing agreements
Regular security evaluations

10. When We Share Your Data

We may disclose your personal data in specific circumstances:

To our trusted service providers under strict agreements
In emergency situations to protect vital interests
When required by legal authorities
During business transfers or restructuring
With your explicit permission

11. Policy Updates

We may revise this Privacy Policy periodically. We'll notify you of significant changes by updating the policy on our website and changing the version date.

We encourage you to review this policy regularly to stay informed about how we protect your data.

12. How to Contact Us

For any questions about this Privacy Policy or your data rights:

Email: dpo@trustdom.com
Mail: Trustdom Oy, Lars Sonckin Kaari 14, FI-02600 Espoo, Finland