Terms of Service

1. Application and Validity

These terms apply to hosting and domain registration services (the "Service") provided by Trustdom Oy (the "Supplier") to all customers (the "Subscriber"). The Services include both professional work and services produced by means of information technology.

2. Establishment and Transfer of the Contract

The contract between the Subscriber and the Supplier is established when the Subscriber has completed the subscription process and made the initial payment through our Stripe payment system.

The Subscriber is not entitled to transfer the contract to a third party without the prior written consent of the Supplier.

3. Delivery and Acceptance of the Service

The Service is delivered when the Subscriber's account is activated and access credentials are provided. The Supplier may use subcontractors and/or other contractual partners for its deliveries.

The Supplier is entitled to make technical and other changes to the Service, provided that the content of the Service does not change substantially. The Supplier will inform the Subscriber in advance of any substantial changes to the Service.

4. Obligations of the Subscriber

The Subscriber is obliged to familiarise themselves with the Supplier's information, which has been delivered to the Subscriber at the contact information indicated by the latter. The Subscriber is obliged to inform the Supplier of any changes in contact information by e-mail to help@trustdom.com.

The Subscriber agrees to comply with the instructions and terms of use for the Services ordered. If more than one person is involved in the use of the Subscriber's Services, the Subscriber is responsible for ensuring that personnel in question receive the information in possession of the Subscriber.

The Subscriber is responsible for the secure distribution and storage of its usernames and passwords, and for the use of sufficiently strong passwords.

The Subscriber is responsible for all content on its own computers and for the content imported through it to the Supplier's Service, as well as for the accuracy and legality of such content. The Subscriber is also responsible for ensuring that any content stored or otherwise imported into the Supplier's Service or the manner in which it is used does not infringe copyright, data protection or any other law relating to the processing or dissemination of information.

The Subscriber commits to use the Supplier's Services in a manner that does not violate any laws, regulations or good practice and in such a way that the Subscriber's activities do not cause harm to other Subscribers or the Supplier's business.

5. Information Security and Data Protection

The Supplier is committed to the best security practices in the industry and guarantees that it has:

• The ability to guarantee continuous confidentiality, integrity, availability and fault tolerance of data processing system services
• The ability to quickly restore availability and access of data in the event of a physical or technical failure
• A procedure in place for regularly testing, examining and evaluating the effectiveness of technical and organisational measures to ensure information security

6. Availability of Online Service

The Supplier is obliged to ensure that the online services provided are available 99.9% of the time. The monitoring period used to determine this availability rate is a calendar month.

Maintenance, servicing and other similar operations that cause downtime will be performed when the Service is least used on average, mainly at night (at server location time).

7. Payments and Invoicing

All payments are processed securely through Stripe, a leading payment processor. The Subscriber agrees to provide accurate and complete billing information and to maintain and update this information as necessary.

The default billing periods for the Service is monthly and yearly, and payments are automatically processed through Stripe on the same day of each month as the initial subscription date. The Subscriber authorizes Trustdom to charge the payment method provided for all recurring payments.

In the event of a failed payment, the Subscriber will be notified and given a grace period to update their payment information. If payment is not received within the grace period, the Service may be suspended.

All prices are exclusive of VAT and other applicable taxes, which will be added to the invoice when applicable.

The Supplier is entitled to change its price list, in which case the new prices will apply to all new orders from new customers and to new orders from existing customers from the time of the change. However, for existing contracts of existing customers, the new price list will only apply after a transitional period of at least 2 months. In the event of changes in taxes or government charges related to the Service, the Supplier may change its prices accordingly without any time limit.

8. Suspension and Termination

The Supplier is entitled to temporarily suspend the Service if this is necessary to ensure the long-term functionality of the Service or in case of non-payment.

The Subscriber may terminate the Service at any time through their account dashboard. No refunds will be provided for partial months of service.

9. Liability and Limitations of Liability

The Supplier's liability for compensation for direct damage caused to the Subscriber is limited to a maximum of three months' service fee (excluding VAT).

The Supplier is not responsible for damages caused to the Subscriber that result from the Subscriber's misuse of the Service or violation of these terms.

10. Force Majeure

The Supplier shall not be liable for any failure or delay in performance of its obligations under these Terms of Service if such failure or delay is caused by circumstances beyond its reasonable control, including but not limited to:

• Natural disasters, such as earthquakes, floods, or severe weather conditions
• Acts of war, terrorism, or civil unrest
• Government actions, including changes in laws or regulations
• Major disruptions in telecommunications or power networks
• Labor disputes or strikes affecting the Supplier or its subcontractors
• Pandemics or other public health emergencies
• Any other event that is beyond the reasonable control of the Supplier

In the event of a force majeure situation, the Supplier will make reasonable efforts to notify the Subscriber and to minimize the impact on the Service. The Supplier may suspend the Service for the duration of the force majeure event without liability to the Subscriber.

11. Applicable Law and Disputes

The contractual relations between the Subscriber and the Supplier are governed by Finnish law. Any disputes will be resolved in the District Court of Helsinki.